Refund policy

Last updated: September

At DRYFT CULTURE, we want you to be happy with your purchase. If you receive a product that is eligible for return, you can request a return according to the policy below.

1. RETURN WINDOW

We accept return requests within 7 days of delivery.

To be eligible for a return:

• The product must be unused and unworn.

• The product must be in its original condition and packaging.

• The product must not be washed, damaged, stained or altered.

• Socks that have been worn or used cannot be returned due to hygiene reasons.

• The original packaging/tags, where applicable, should be retained.

For multi-pack orders, the complete pack must be returned. Individual pairs from a multi-pack cannot be returned separately.

2. HOW TO REQUEST A RETURN

To request a return, contact us within 7 days of delivery with:

• Order number

• Reason for return

• Clear photos/videos of the product

Our team will review the request and let you know whether it is approved.

3. RETURN SHIPPING

Return shipping charges are payable by the customer.

Once your return is approved, you will need to ship the product back to our return address using a trackable courier service.

The original shipping/delivery charge, if any, is non-refundable.

4. DAMAGED / WRONG PRODUCT

If you receive a damaged, defective or wrong product, please contact us within 48 hours of delivery with clear photos and an unboxing video, if available.

After verification, we may provide a replacement or refund, depending on the situation.

5. REFUNDS PREPAID ORDERS

For eligible prepaid orders, the approved refund will generally be issued to the original payment method used for the order.

Refunds will be processed after the returned product is received and inspected.

Depending on the payment provider or bank, the refund may take additional time to appear in your account.

6. REFUNDS COD ORDERS

For eligible COD orders, refunds will not be provided in cash at the time of return.

Once the returned product has been received and approved, the refund will be processed through a suitable UPI or bank-transfer method after collecting the required payment details from the customer.

7. EXCHANGES

Exchange requests are subject to product availability.

If the requested replacement is unavailable, an eligible refund may be provided according to this policy.

8. NON-RETURNABLE PRODUCTS

Returns will not be accepted for:

• Used or worn socks

• Washed socks

• Products damaged by the customer

• Products not returned in their original condition or packaging

• Products returned after the applicable return period

9. ORDER CANCELLATION

Cancellation requests should be made before the order is shipped.